Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by 
Crucial Conversations: Tools for Talking When Stakes Are High, Third Edition by 
Financial Management for Nurse Managers and Executives by 
Health Care Finance Basic Tools for Nonfinancial Managers by 
Organizational Behavior, Theory, and Design in Health Care by 
Publication Manual of the American Psychological Association by 