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Interlibrary Loan (ILL) and Document Delivery

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About Interlibrary Loan/ Document Delivery

ILLiad

The library uses ILLiad to process all interlibrary loan and document delivery requests.

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Online Interlibrary Loan / Document Delivery Services

Service is available to all Texas Tech Health El Paso faculty, residents, students, and staff requiring books, photocopies of journal articles, or audiovisuals not available at the library.

Interlibrary Loan and Required Textbooks

If you need a textbook for a class, we do not recommend that you request this book through Interlibrary Loan. ILL staff cannot guarantee when books will arrive, and the loan period may not last for the entire semester.  Furthermore, many libraries do not purchase textbooks (or are unwilling to lend textbooks to other libraries); as a result, most ILL requests for textbooks must be canceled. 

Differences Between Interlibrary Loan and Document Delivery

Interlibrary Loan

Document Delivery

Routine

FREE - Requests for items not owned by the Texas Tech Health El Paso libraries, such as books or journals from non-TTUHSC El Paso libraries. Requests are processed within 2-10 business days.

FREE - Convenience PDF copies of journal articles or book chapters already owned or licensed by the Texas Tech Health El Paso libraries when the patron cannot self-service scan the item (e.g., distance students, or the journal is held in remote storage).

Rush / 
Urgent
Patient Care

NOT FREE – Rush requests for the above items. Requests are processed within 24 hours (Note: Physical items such as books and DVDs are not eligible for rush delivery.)

NOT FREE - Convenience PDF copies of journal articles or book chapters already owned or licensed by the Texas Tech Health El Paso libraries when the patron cannot self-service scan the item (e.g., distance students, or the journal is held in remote storage).

Service Levels

Routine

Rush

Emergency /
Urgent Patient Care

2 - 10 business days to process.

 

The vast majority of these are completed within 2 business days.

1 business day to process.

 

Only articles and book chapters are able to be rushed.

4 hours to process.
Urgent patient care only. 

Only articles and book chapters are able to be rushed.