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Interlibrary Loan (ILL) and Document Delivery: General Info

About Interlibrary Loan/ Document Delivery

Walk-In Interlibrary Loan / Document Delivery Services
The Library no longer accepts walk-in, email, faxed, or printed interlibrary loan or document delivery requests. All requests for articles, books, audiovisuals, etc. need to be requested via ILLiad.
Computers are available at each library location for patrons to log in to their ILLiad account. 
Library staff are happy to assist patrons in creating an ILLiad account.

Online Interlibrary Loan / Document Delivery Services     
Service is available to all TTUHSC El Paso library card holders requiring books, photocopies of journal articles, or audiovisuals not available at the library.

Request and track interlibrary loan requests online through ILLiad. 

First time users, create your new ILLiad account. 

Differences Between Interlibrary Loan and Document Delivery

Interlibrary Loan Document Delivery
Routine

FREE - Requests for items not owned by the TTUHSC El Paso libraries, such as books or journals from non-TTUHSC El Paso libraries. Requests are processed within 2-10 business days.

 NOT FREE - Convenience PDF copies of journal articles or book chapters already owned or licensed by the TTUHSC El Paso libraries when the patron is unable or unwilling to self-service scan the item (e.g., distance students, or the journal is held in remote storage).
Rush / 
Urgent
Patient Care		 NOT FREE – Rush requests for the above items. Requests are processed within 24 hours (Note: Physical items such as books and DVDs are not eligible for rush delivery.)

NOT FREE - Convenience PDF copies of journal articles or book chapters already owned or licensed by the TTUHSC El Paso libraries when the patron is unable or unwilling to self-service scan the item (e.g., distance students, or the journal is held in remote storage).
NOTE:  Requests for items available either in print or through library resources (Document Delivery) will be filled and billed to the patron's department. If you would prefer library staff to notify you that an item is available so that you may access it yourself, please state so in the notes section of your ILLiad request. 

Notification, Pickup, and Payment

  • Patrons are notified by email when items are ready for pickup.
  • Filled article requests are uploaded to patron's ILLiad account.
  • If the request cannot be filled, patron will be notified.
  • Pickup for books and audiovisuals is at the circulation counter.
  • Credit/debit card payment is required at pickup unless a departmental account number is provided on the request.
 Document Delivery/Interlibrary Loan Fees

Service Levels

Routine

2 - 10 business days to process.
Free ILL for TTUHSCEP. There is a fee for contracts, public, and document delivery.
The vast majority of these are completed within 2 business days.

RUSH

1 business day to process.
There is a fee associated with this service.

Emergency

4 hours to process.
Urgent patient care only. 
There is a fee associated with this service.

Free Full-Text Links

PubMed 
Use PubMed to search for articles on a given topic.

Gold Rush

Use Gold Rush if you have a citation or want to browse a journal and want to see if the library already has free full-text access.

Google Scholar

Use Google Scholar to search for articles available online. 

Manager - Interlibrary Loan

Andrew Contreras's picture
Andrew Contreras
Contact:
MEB Library
915-215-4308

Interlibrary Loan Hours

 
Requests made after hours are normally processed the following work day, except in the case of a clinical emergency.
Requests received after 6 p.m. Saturday, and any time Sunday or on holidays, will be processed the next available business day.