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IT Contacts: Home

Answers to IT Questions and General IT Guidance

IT Contacts and Information

This page provides lists covering a variety of IT issues, and the contact information for the IT department that can best help you resolve that issue.

Library IT

For library IT issues such as:

  • Problems with Library Printers
  • Problems with Library Computers
  • Unable to log into Library PC
  • PC Scanner issues

Call: 915-215-4542

Email: Joe.Serafin@ttuhsc.edu

Mon–Fri 8 a.m. – 5 p.m.

IT Academics

For problems with the following academic platforms:

  • Elentra
  • Canvas
  • Lockdown Browser
  • HESI
  • Student Access

Call 915-215-4111, option 4

Email: IT-Academics@ttuhsc.edu

Mon–Fri 8 a.m. – 5 p.m.

IT Help Desk

For general IT issues such as:

  • Problems with eRaider or logging In
  • Problems accessing Webmail
  • Problems accessing WiFi
  • General IT Questions

Call: 915-215-4111, Option 1

Email: ELP.HelpDesk@ttuhsc.edu

Mon–Fri 8 a.m. – 5 p.m.

VPN Instructions for Apple and Android

For instructions on how to install the Citrix VPN on your Apple or Android device, please click on the link below and follow the instructions.

You will need to provide your Texas Tech eRaider credentials to view the document.

If you need additional assistance, please contact the IT Help Desk at: 915-215-4111

Microsoft Office 365 for College Students

Current college students can subscribe to Microsoft Office 365 Academic Version with Special Pricing.

Click HERE for more information

Remember to use your Texas Tech email when Registering

Enterprise IT Business Analyst II

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Joe Serafin
Contact:
MEB Library
915-215-4542

Library Room Reservation